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Security

Your security and privacy is of the utmost importance to us. We have both been DBS (previously CRB) checked and will only pass your details onto agreed suppliers.

Domestic Bliss Home PA Services Terms and Conditions of Business

In this agreement “we” and “ours” refers to Domestic Bliss Home PA Services whose main offices are in Epping, Essex,CM16; “you” refers to the Customer; “our tasks” means the provision of our services to you such as the sourcing and engagement of a supplier to perform the services; “the Services” means the services which you have engaged us to obtain on your behalf by a supplier; “Supplier” means a third party e.g. plumber, which we, acting as your agent and not as principal, have engaged for you to carry out services at your request. 

 


1. We are a Home PA Services company and you have engaged us to perform certain services on your behalf which may include the arrangement of services to be carried out for you by a supplier. Where the services may legally be carried out only by a supplier with suitable qualifications and/or insurance, we shall use reasonable endeavours to ensure that any supplier chosen by us to perform the services shall be so qualified/insured.

 

2. Where we have engaged a supplier to carry out the requested services, unless you have expressly requested or agreed to a particular supplier or a specific charge for the services, we shall make reasonable efforts to ensure that the supplier’s charges for providing the services are reasonable having regard to the local market rate for such services in the general locality of the performance of the services. However, we give no warranty as to any supplier’s charges for any services which have been ordered, negotiated or arranged by you direct with the supplier.

 

3. Whilst we shall use our best endeavours to ensure that any supplier selected by us is competent to carry out the services to a proper standard of workmanship and quality, we shall not be liable if his performance falls below that standard.

 

4. We shall not be responsible for the security of communications sent by us to you or others in relation to our tasks and the Services by email. Please let us know if, at any stage, you do not wish us to use email for communications.

 

5. We intend to rely upon the written terms set out here.  If you require any changes, please make sure that you ask for them to be put in writing.  In that way, we can avoid any problems surrounding what we and you are each expected to do.

 

6. Services


a. In the event that you engage us to arrange for services to be performed at a particular location, you will give reasonable access to such location (including interior of any premises) to us and agents and to the supplier and its employees and agents as may be necessary for the services to be performed without hindrance.

 

b. Travel time to and from your premises or for errand running purposes is chargeable at our usual advertised hourly rates.

 

c. Mileage is included in our rates within 6 miles of our Epping address.  Additional mileage will be charges at 45p per mile  Domestic Bliss Home PA Services reserves the right to increase its charges at thirty days notice to you.

 

7. We will not be liable under this agreement for any loss or damage caused by the supplier, its employees or agents.

 

8. We shall not be liable to you if any document procured by us for you (e.g. concert ticket) is subsequently found not to be genuine or if it is not accepted by any other party (e.g. venue) as genuine.  However, we shall use all reasonable endeavours to ensure that such documentation is genuine and bona fide.

 

9. We shall not be liable to you if we do not perform our tasks, or the services are not performed by any third party, for reasons beyond our control e.g. strike, lockout, labour dispute, transport difficulties, act of God, war, riot, civil commotion, malicious damage, application of law, accidental breakdown of plant and machinery, fire, flood, storm and other circumstances affecting the provision of goods and services.

 

10. Suppliers’ charges for the performance of the services will at all times be payable by you, unless we have agreed otherwise. If it has been agreed that we shall tender payment for the services to any supplier, it will be on the basis that we do so as our agent and that you refund any such payment to us immediately upon demand save to the extent that you have provided the necessary funds beforehand.

 

11. Payment


a. Payment of our charges for our tasks shall be payable on invoice.  Invoicing will be weekly.  Clients will be required to pay within 7 days.  Invoices will details our charge and any cost incurred, products bought and services paid for.  Interest at 4% per annum over the base rate from time to time of Co-Operative Bank will be charged upon any balance due which remains unpaid 14 days after invoice (both before and after judgment).

 

b. In instances where Domestic Bliss Home PA Services pays a Supplier over £50 on your behalf, you will be required to deposit a sum into our account and in advance of any services.

 

c. All payments to be made by bank transfer, cheque or cash.

 

12. We have the right to change the charges for our task from the advertised rates at any time with appropriate notice.

 

13. Our office hours are 9.30am to 5.00pm Monday to Friday excluding Christmas Eve, Christmas Day, New Years Eve, Good Friday and bank holidays. If at your request we carry out tasks for you outside our office hours our charges will bear an uplift in accordance with our tariffs.

 

14. We endeavour to provide a high quality service to you in carrying out our tasks. If you are unhappy at any time about how we perform our tasks for you, please contact the owners at either of our office addresses, and we would seek to investigate any such complaint as soon as reasonably practicable and report back to you. This does not affect your statutory rights.

 

15. Cancellation and Cooling Off Period


a. If you have received a copy of this agreement before our tasks have been performed. You have a right to cancel this agreement within one week of that date, except where we have performed all or part of our tasks the services have been performed or the supplier has been engaged by us on your behalf.

 

b. If you wish to cancel, you must notify us in writing, at the office address shown overleaf, so that we receive it within one week of the date shown overleaf.

 

c. If you cancel your order we shall 

 

i. charge you for the tasks we have carried out for you up to the time we have received notice of cancellation at the rate mentioned in clause 3 

 

ii. be entitled to recover from you any money paid by us to a supplier in relation to the services you have requested 

 

iii. any money paid by us for goods reasonably required in the procurement of the services or carrying out of our tasks (e.g. price of concert ticket).

 

d. We reserve the right to cancel this agreement at least a week before the intended date of performance of the services, without giving reasons, all we shall use reasonable endeavours to notify you of any such cancellation as soon as reasonably practicable to do so.

 

16.Any notice or communication which is given under the terms of this agreement or in relation to our tasks shall be served by first class post (in the case of a notice being sent to use, to our main office address) and shall be deemed to have been received on the second working day after posting, or email which shall be deemed to be received on the day of transmission if sent before 4pm or the next working day if sent after 4pm.

 

17. Any complaint you wish to make about the performance or conduct of a supplier should be addressed to the supplier. We would however, request you to notify us of any such complaint, since it would assist us in assessing, for future use, the adequacy of the supplier as a provider of the relevant services.

 

18. Privacy

 

a. Domestic Bliss Home PA Services is committed to protecting your privacy and will handle all information which it receives from you in accordance with the applicable Data Protection legislation. 

 

b. Your privacy is of utmost importance to us. We collect personal information about you when you engage the Services of Domestic Bliss Home PA Services. This will include your name, address, email address and telephone number. We will remove any personal information from our database at the request of the individual concerned if requested to do so. Requests for access to individual information or removal of information should be made in writing. 

 

c. Save to the extent that disclosure might be required by law, we shall keep confidential to you all information about you and we shall not disclose any information about you to any other party except to a supplier to the extent that such disclosure is necessary to enable the supplier to perform the services.

 

d. We may monitor visits to our website and retail information about you (e.g. the use of cookies and other computer-held or computer-generated data).

 

e. Domestic Bliss Home PA Services only uses your personal information for the original purposes it was given. 

 

f. Domestic Bliss Home PA Services will not disclose, use, give or sell any personal information to third parties for any purposes other than to our Suppliers and other third parties who need to know in order to deliver Services. From time to time we may use your contact details to send you newsletters, advise you of special offers or to let you know about other Services and products we provide. If you do not wish to receive this information you can let us know by email or in writing to our postal address. You will be offered the option to opt out of each communication.

 

g. By accepting our Terms and Conditions and using the Services of Domestic Bliss Home PA Services, you consent to the collection and use of your personal data by Domestic Bliss Home PA Services for the purposes outlined above and for any other purpose which is reasonably necessary for us to provide proper Services in accordance with our Terms and Conditions.

 

This contract is governed by the laws of England.